Warranty and Returns
Warranty & Returns
Limited Warranty and Return Policy
Limited Lifetime Warranty
All products are guaranteed to be free from manufacturer defects in materials or workmanship for life.
See Limitations to Lifetime Warranty below.
Warranty Claims and Return Authorization (RA) Policy
No returns or warranty claims can be processed without following this RA procedure.
Contact Dead Center Archery Products Customer Service Department for a Return Authorization (RA) number. After receiving a RA number, package your items securely, include shipping insurance if desired and return to:
Dead Center Archery Products 543 W. Market St PO Box 356, Beavertown PA 17813.
The RA number must be written on the outside of the box. Items received without the RA numbers will not be processed. Shipping and other service fees are non-refundable and are at the expense of the customer.
Warranty items will be assessed upon receipt to determine if they will be covered under the Limited Lifetime Warranty and repaired or replaced at the sole discretion of Dead Center Archery Products.
If a product is damaged and needs repair OR Dead Center Archery Products deems a warranty claim not to be covered under the Limited Lifetime Warranty policy, a recommendation for repairs or replacement and the cost will be communicated to the customer after the product has been received and assessed. The customer will have the option to have Dead Center Archery Products perform the recommended repair or issue a replacement and pay for the repair or replacement. It the customer chooses not to have the repair completed or replacement sent, the damaged product will be returned to the customer at the customer's expense.
Returns and Restocking Fees
Dead Center Archery Products reserves the right to charge a 20% restocking fee on any returned merchandise. Items returned in opened packaging, with damaged packaging, items that have been installed or otherwise used will be subject to additional fees. Returns or exchanges must be made within 30 days of purchase date. Discontinued, discounted or closeout items are not eligible for return.
Dead Center Archery products is not responsible for or liable for the shipment or delivery of warranty, repair, or returned items.
Shipping costs, fees, taxes, duties, and insurance for any item returned to Dead Center Archery Products is at the expense of the customer. If an item is being covered under the Limited Lifetime Warranty, return shipping to the customer will be paid by Dead Center Archery Products. If an item is not covered under the Limited Lifetime Warranty, return shipping to the customer will be paid by the customer.
Limitations to Lifetime Warranty
Limited Lifetime Warranty is valid only for the original owner of the product. Cosmetic wear, wear from normal product usage, user damage, overtightening of bolts, cross-threading of bolts/screws, or misuse will not be covered under warranty. Stabilizer wraps and finishes on all products are not covered under warranty. Shipping, Insurance, and other fees are not covered under warranty.
Dead Center Archery Products reserves the right to modify any and all procedures and policies at any time for any reason.